From Dannielle Blumenthal, Government Executive:
Empowerment versus authority: The individual and the small team make decisions rather than having decisions dictated to them from on high.
Disclosure versus concealment: Telling what’s going on, the earlier the better, leads to forgiveness whereas hiding the truth is unforgivable. The cover-up is worse than the crime.
Frailty versus bluster: People are respected for admitting their faults, and projects are similarly honored as bold attempts even if they do not fully succeed. Those who brag, but have little or nothing to show for it, are quickly outed and mocked.
Insight versus information: The numbers themselves no longer tell the story. People who understand the numbers and can offer useful insight based on studying them in context are prized.
Truth versus loyalty: The public today simply wants to know the truth. Whereas in the past, keeping secrets out of loyalty to the organization was a mark of pride (you would “throw somebody under the bus” so that they could “take one for the team”). Today, this would be considered disgusting.
Advancing a cause versus promoting yourself: In the recent past, it was fashionable to use work as a platform for Brand Me. Today, employees and customers alike expect organizations to be giving something back. Meaning is a primary value; selfishness is not.
Sharing versus hoarding: The notion of a sharing economy extends to workplace spaces, assignments, and distribution of wealth associated with project success. Put simply, people expect to co-work and receive a share of the profits, and they enjoy being part of this kibbutz-like collaborative effort. On the other hand, holding all the money back for oneself, or all the credit, or all the power, is loathsome, and people will take great pains to distance themselves from such a person.