Government for the People: The Road to Customer-Centered Services @RPublicService

Government for the People

Government can change lives through great customer service. For example, millions of individuals attend college each year thanks to federal financial aid services, and many more rebuild their lives after natural disasters with government assistance. In order to change lives, agencies must put citizen needs at the center of everything they do. But how well are they accomplishing that goal?

The Partnership for Public Service, with support from Accenture Federal Services, identified the steps agencies can take to become more customer-centered, based on extensive interviews with agency leaders.

Download the report at http://ourpublicservice.org/publications/viewcontentdetails.php?id=934.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s